90 Percent

Project management, productivity, change management, and more!

“Everything is fine”

2 Comments

As you manage your projects, you need to know the status of particular tasks. Depending of who you work with, you will (or have) come across the “Everything is fine” answer.

Chances are, not everything is fine, because the definition of that word is different for everyone:

Varies with what you do

As a project manager, your definition of “fine” concentrates on all aspect of the project (at least it should!), but for a colleague, a developer for example, his definition of “fine” probably concentrates on his part, a feature he’s currently developing for example, and not the feature he hasn’t started yet but should have done two days ago.

Ask the right questions to make sure you receive the right answers.

Varies with experience

People with less experience or less confidence may be scared of your reaction if they tell you that are having problems, so they tend to cover it up until the very last-minute.

To avoid this, you want to make sure your colleagues know the impact of doing this, and to flag anything wrong as soon as possible.

Varies with how close you are to “clients”

Some roles are closer to client communication then others; which makes it easier to be in its shoes. Others never even see clients, so they are not aware of how it works, how clients have expectations, or how they can react when something goes wrong.

It’s important that everyone be aware of the client’s point of view so they can consider it when working, and when they give you a status.

For example, a box that is displayed 5 pixels too much on the left using IE may not be important, so it may not be mentioned, but for the client, who is using IE, he will notice, and won’t like it.

In conclusion

Make sure you receive a clear status of what you need to know, and know that “everything is fine” is a sign to dig deeper.

If you still have any doubts, then verify yourself, or have your colleague show it to you, and you’ll can come up with your own status. You can avoid awful surprises like this.

2 thoughts on ““Everything is fine”

  1. I think the main issue with what you’re talking about is a behavioral pattern. Personally, I’ve scarcely seen this affect a project because the agile methodologies we use can easily spot and remove those issues. The attitude of the manager will probably be the biggest antagonist.

    Of course, a good task management process is an essential tool for this. I love the experience I’ve had with Jira. I’d like it if you could relate a bigger experience, more hands-on, or real-life tips from your side of the workforce.

    • Thanks for the comment.

      My biggest tip, which applies in all aspects of life actually, is to be specific in your questions. The more vague you are when asking a question, the more vague the answer can be.

      For example: Asking “How’s the BETA coming?” will potentially lead to “Everything is fine”, but if you ask specific questions like “What percentage of the BETA is done, and will everything be ready in two days?” will force the other to answer differently.

      I’ve had a case where I supervised another project manager, and wanted to see how informed he was on a project. I simply asked him “How’s the project?” to see how he would answer me. He happily answered “The team told me everything was going great!”. Right there I knew the project was probably not going well at all, since clearly he only took the team’s word “as is” without actually looking at the work. I told him right away to verify the project, and do a little QA round to assess the situation, and he quickly found out that it was a mess! Not to mention he had to deliver a BETA to the client soon.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s